Customer Service & Assistance

MLB is committed to providing exceptional experiences to our guests. Learn more about all the ways we are working to take the stress out of travel. 

Airport Ambassadors

MLB has a talented team of Airport Ambassadors dedicated to assisting our international guests. From arrivals to departures, our team stands ready to make sure your MLB experience is exceptional. 

Hidden Disabilities Sunflower Program

The travel journey at MLB has become easier for passengers living with hidden disabilities with the implementation of the Hidden Disabilities Sunflower program. A hidden disability is a disability that may not be immediately obvious, such as autism, dementia, Parkinson’s, or chronic pain, as well as mobility, speech, visual or hearing impairments.

With the new program at MLB, various wearable products with a sunflower icon have been made available free of charge at every counter and key areas in the terminal, including airline ticket counters, rental car counters, the security checkpoint, and concessions. Wearing the Sunflower discreetly indicates to airport staff and the people around the individual or group that additional support, help or time may be needed.

Wheelchair Assistance

Passenger Service Agents are available and stationed curbside immediately outside of ticketing. For pre- and in-flight services, contact your airline for assistance.

Pet Relief Areas

Traveling with your favorite furry companion? Designated pet-relief areas are available pre- and post-security at MLB. Pre-security pet relief is located on the east end of the main terminal near ticketing. A post-security indoor pet relief is located between Gate 6 and Gate 7. Check directly with your airline for rules regarding pets.